Website and Digital Privacy

Information We Collect

• Contact details (name, email, phone).
• Appointment and service details you submit.
• Health-related information you choose to share via intake or evaluation forms (when PHI is involved, it is governed by HIPAA).
• Technical data such as IP address, browser type, device identifiers, and site usage analytics.
• Communications you send to us (emails, forms, messages).

NeuCognition serves adults ages 18 and older. We do not knowingly collect information from individuals under 18.

How We Use Your Information

• To schedule, manage, and deliver services.
• To respond to inquiries and communications.
• To operate, maintain, and improve our website.
• To ensure security and comply with legal requirements.

We do not sell personal information.

Cookies and Analytics

Our site may use cookies and similar technologies to personalize content and measure usage. You can disable cookies in your browser, but some functions may not work. Our systems do not respond to “Do Not Track” signals, though we comply with applicable privacy laws.

Third-Party Platforms

Some services (scheduling, billing, secure data exchange) use third-party platforms. Their terms and privacy policies apply to your use. Only necessary information is shared to complete the service.

Data Security

We maintain administrative, technical, and physical safeguards to protect information, including encryption where appropriate. No system is entirely secure.

Data Retention

Evaluation and session records are retained for seven years from your last visit unless law requires longer. Other data may be deleted upon verified request when permitted.

Terms of Use

By using our website or services, you agree to the following:

• Eligibility: Services are for adults 18+.
• Nature of Services: NeuCognition provides nonmedical wellness services. Nothing on this site constitutes medical advice, diagnosis, or treatment.
• Intellectual Property: Content, logos, and materials belong to NeuCognition or licensors and may not be used without permission.
• Acceptable Use: No misuse, unauthorized access, or unlawful content.
• Third-Party Links: Linked sites are governed by their own policies.
• Limitation of Liability: Content and services are provided “as is.” NeuCognition disclaims warranties and liability to the fullest extent of law.
• Governing Law: Florida law governs these terms.

HIPAA Notice of Privacy Practices

This section describes how NeuCognition may use and disclose Protected Health Information (PHI) and your rights under HIPAA.

Your Rights

• Access your PHI and request copies.
• Request corrections to your PHI.
• Ask for restrictions on certain uses/disclosures (we are not required to agree but will honor when possible).
• Request confidential communications in specific formats (e.g., phone, email, address).
• Receive an accounting of certain disclosures.
• Request a paper copy of this Notice at any time.

How We Use and Disclose PHI (TPO)

• Treatment: To coordinate or manage your care within NeuCognition or with other providers.
• Payment: To bill you or third parties for services.
• Healthcare Operations: For quality improvement, training, auditing, compliance, and internal administration.
• Other permitted uses include required disclosures by law (public health, oversight, law enforcement, prevention of serious threats).

Uses Requiring Authorization

Other uses, such as marketing communications or disclosures outside of TPO require your written authorization. You may revoke authorization in writing at any time, except where reliance has already occurred.

Safeguards and Incidental Disclosures

All evaluations and services are delivered in private settings. While we maintain strict confidentiality, limited incidental disclosures (such as your name spoken at reception) may occur. These are permissible under HIPAA.

Our Responsibilities

• Maintain the privacy of PHI.
• Provide this Notice and abide by its terms.
• Notify you of any breach of unsecured PHI.

Contact and Complaints

If you have questions, requests, or complaints regarding your privacy:

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Filing a complaint will not affect your care.

Nonmedical Statement

NeuCognition offers advanced, nonmedical wellness services designed to enhance clarity, resilience, and vitality. Services are not medical care, do not provide diagnosis or treatment, and outcomes are not guaranteed.