Payment Required to Confirm Appointment
Full payment is required at booking for all paid services and plans. For the NeuAccess Evaluation, the fee is $4,750; payment confirms the appointment.
Rescheduling Policy
One complimentary reschedule is permitted with at least five business days’ notice. Requests made with less notice may incur a rescheduling fee and are granted at NeuCognition’s discretion. Rescheduling does not extend the validity of any evaluation credit unless confirmed in writing.
Cancellation Policy
Payments for all services are non-refundable. If an Evaluation is canceled with adequate notice, the evaluation credit may be held on file for six months from the original evaluation date and may be applied toward a future Evaluation appointment or Select Series Activation. Credits are non-transferable and not redeemable for cash.
Late or Missed Appointments
Arriving more than twenty minutes late may result in forfeiture of the session. NeuCognition may cancel or reschedule at its discretion based on timing, operational flow, and service availability. Missed appointments are treated as late cancellations.
Eligibility Confirmation
All bookings are subject to a brief eligibility review. If a client is found clinically ineligible for NeuCognition services, a full refund will be issued for the affected booking.
Evaluation Credit
The $4,750 Evaluation fee is credited in full at Select Series Activation, following the evaluation consultation. The credit applies one time at initial Activation and may not be combined with other promotions unless expressly stated in writing.
Scope
This policy applies to all paid services and plans offered by NeuCognition; including Evaluations; Select Series Activations; maintenance services; and elective wellness services provided under signed consents.
Effective date: September 27, 2025
Questions: info@neucognition.com